IMPORTANT ANNOUNCEMENT

Due to ongoing issues we are experiencing, we will no longer be able to guarantee early payments of

  • CHILD BENEFIT PAYMENTS ON MONDAY AND TUESDAY
  • TOP UP LOAN PAYMENTS
  • SHARE WITHDRAWALS
  • PAYMENTS COULD BE AS LATE AS 6PM

HOWEVER WE WILL TRY TO MAKE SURE THEY ARE PAID THE SAME DAY

Unfortunately this is out of our control. Please accept our apologies for any inconvenience this may cause.

Your Child Benefit due on Monday Bank Holiday

Because next Monday (31st August) is a Bank Holiday, your child benefit due on that day will be paid on Friday (28th August) instead.

IMPORTANT ANNOUNCEMENT

Unfortunately due to illness our services will be effected for a period of time. It may take longer to get through on the telephone lines. We are aiming to set up our telephone system so we can receive out of office calls at home.

We still have members of the team processing share withdrawals and top up loans from home however this may take longer.


PLEASE WATCH THIS SPACE FOR FURTHER UPDATES

New Telephone System

We will be installing our new telephone system today which will make it easier for you to contact us. We will still be paying share withdrawals and top up loans. However, it could be as late as 5 pm when you receive your payment.

Thank you for your support and patience.

We can take payment over the phone

Our office is still closed and we can't take cash payment at the moment. However, you can easily make a payment over the phone. Just ring our office line 01246 278833 to make a payment.

Top Up Loans and Saving Withdrawals Today

Today we will still be paying share withdrawals and top up loans. It will take longer than normal and could be late in the day when it is paid. It may be as late as 4pm when you get an email for your top up.

Could you please try not to call to ask when your payment will be done?

Thank you for your patience and support.

Your Monday Child Benefit Payment

Since Monday 25th May is a bank holiday, your child benefit will be paid on Friday 22nd May instead.

Your Tuesday Child Benefit Payment

We will still be paying child benefit payments as normal. It will take longer due to working from home.

Please do not call asking what time your payment will go into your account as you will block the only line we have. You can also leave a message on Facebook or call our emergency number 07594219964.

All the team appreciate your patience and thank you for your support.

We're experiencing system problems

Unfortunately, we're experiencing technical problems and our system is down today (14.05.2020). We're trying to fix this as fast as we can. Hopefully, it won't take long.

As soon as the system is back and running, we will make today's payments. This means your payment may be much later than usual.

Also, if you are expecting a top up email from us today, you may not receive it until tomorrow.

We're working to resolve this issue as fast as we can. And we will send your payments as soon as possible. Therefore, can we please please request our members not to phone us asking where the payment is as this will block the only one line we have and delay us even further?

Thank you so much for your support and patience.

Our Office line is down this morning (14.05.2020)

Our office phone line is currently down because our service provider is experiencing technical issues. If you need to contact us urgently, please call our emergency number 07594219964 or send a message through Facebook. We will get back to you as soon as possible.

We apologise for any inconvenience this may cause.

Our Partners

Derbyshire County Council Chesterfield Borough Council North East Derbyshire District Council Rykneld Homes Derbyshire Community Foundation Derby City Primary Care Trust

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