You can also Contact Us through Facebook

The quickest way to contact us is by phoning our office number. However, if you can’t get through to us because of our busy lines, you can reach us by sending us a Facebook message. If you have a specific query about your account, please leave us your membership number and your full name. If you don’t know your membership number, please use the first line of your address, your full name and your contact number. Our Facebook page is at https://www.facebook.com/CNEDCU/. We will get back to you as soon as possible.

Thank you to all our members for your support and patience in this difficult time.

The Payments will Take Longer

Once again, we will be experiencing high volumes of calls. We request all members to continue to be patient and if you are struggling to get through on our office line, please call our emergency number 07594219964.

We are processing payments as normal, however it will take longer. So, please bare with us and everything will be OK. Thank you for your support and patience.

Alternative Way to Reach Us

You can also contact us on our Facebook page, https://www.facebook.com/CNEDCU/. If you have a specific question about your account, please send us a Facebook message. We will get back to you as soon as possible.

High Volume of Calls to our Office

Once again, we are experiencing high volumes of calls. Could all members continue to be patient and if you are struggling to get through on our office line, please call our emergency number 07594219964. We are processing payments as normal. However, it will take longer, so please bare with us and everything will be OK. Thank you for your support and patience.

Your Child Benefit will still Come

Your child benefit will still come in today. However, due to the recent disruption, it may be later than usual. Thank you for your understanding.

Emergency Mobile Number to Call Us

We're experiencing a high volume of calls and a lot of our members haven't been able to get through to us. If it is really urgent, please ring the mobile: 07594219964.

Update: En Route to Normality

We are now connected and working from home. Hopefully, we can get back to some normality today. We are resuming most of our services.

Thank you to all our members for your patience and support.

AGM Postponed

Given Government advice regarding Covid-19 around social distancing, the AGM for Chesterfield and North East Derbyshire Credit Union Limited due to take place 6pm on Wednesday 25th March 2020 at the offices of Chesterfield Borough Council has been postponed. Notification of a future date for year 2019 AGM will be provided when appropriate to do so. Thank you for your understanding.

Update about our Current Working Procedure

Our team is working tirelessly to resume our normal services. Unfortunately getting our systems up and running at home hasn't been completed yesterday (18.03.2020). We have problems with our router at the office and should be having a new one fitted today (19.03.2020).

Apologies for anyone who hasn't been able to get through to us on our phone line the last two days and we are aware of the volume of calls we have missed. However this will improve over the next few days as we will be launching an emergency line soon. If you are struggling to get through, please email us or message us on Facebook (https://www.facebook.com/CNEDCU/). We will reply to you as soon as possible.

May we remind everyone that the pain we are feeling now is short-term and we will soon find a way to be back on track.

On a brighter note we have managed to pay the majority of savings on time and completed the scheduled loan transactions and we will sort any missed ones as soon as we can.

Our team is working at full speed to limit this disruption and we appreciate your patience.

Coronavirus Notice - Current Working Procedure

As of Monday evening (16.03.2020), the Government's official position has changed and their recommendation is now that everyone should minimise their social/work contact and should work from home if possible.

For this reason, our team will now mostly be working from home for the foreseeable, or until such time as the Government's position is altered.

Sorry for any inconvenience this may cause.

Please be patient as we try to maintain our service to all our members.

Our Partners

Derbyshire County Council Chesterfield Borough Council North East Derbyshire District Council Rykneld Homes Derbyshire Community Foundation Derby City Primary Care Trust

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