Two Dates to Take Note

Our last working day for this year is 18th December.

If your child benefit is due on 28th December it will be paid on 24th December instead.

Current Working Procedure

As of today (05.11.2020), we are following the official Government’s recommendation. That is now that everyone should minimise their social/work contact and should work from home if possible.

For this reason, our team will mostly be working from home for the foreseeable future.

Please be assured that we are still providing our service as usual. We are taking loan bookings and share withdrawal requests as normal. Our line is open from Monday to Friday.

The quickest way to reach us is by phone. However, our lines are extremely busy at times. If you are having trouble getting through to us, please send us a message through Facebook and one of our team will try to get back to you as soon as possible.

Christmas Booking 2020

Our Christmas booking for 2020 is open from Monday 5th October. Please phone our office line to make a booking. Thank you.

IMPORTANT ANNOUNCEMENT

Due to ongoing issues we are experiencing, we will no longer be able to guarantee early payments of

  • CHILD BENEFIT PAYMENTS ON MONDAY AND TUESDAY
  • TOP UP LOAN PAYMENTS
  • SHARE WITHDRAWALS
  • PAYMENTS COULD BE AS LATE AS 6PM

HOWEVER WE WILL TRY TO MAKE SURE THEY ARE PAID THE SAME DAY

Unfortunately this is out of our control. Please accept our apologies for any inconvenience this may cause.

Your Child Benefit due on Monday Bank Holiday

Because next Monday (31st August) is a Bank Holiday, your child benefit due on that day will be paid on Friday (28th August) instead.

IMPORTANT ANNOUNCEMENT

Unfortunately due to illness our services will be effected for a period of time. It may take longer to get through on the telephone lines. We are aiming to set up our telephone system so we can receive out of office calls at home.

We still have members of the team processing share withdrawals and top up loans from home however this may take longer.


PLEASE WATCH THIS SPACE FOR FURTHER UPDATES

New Telephone System

We will be installing our new telephone system today which will make it easier for you to contact us. We will still be paying share withdrawals and top up loans. However, it could be as late as 5 pm when you receive your payment.

Thank you for your support and patience.

We can take payment over the phone

Our office is still closed and we can't take cash payment at the moment. However, you can easily make a payment over the phone. Just ring our office line 01246 278833 to make a payment.

Top Up Loans and Saving Withdrawals Today

Today we will still be paying share withdrawals and top up loans. It will take longer than normal and could be late in the day when it is paid. It may be as late as 4pm when you get an email for your top up.

Could you please try not to call to ask when your payment will be done?

Thank you for your patience and support.

Your Monday Child Benefit Payment

Since Monday 25th May is a bank holiday, your child benefit will be paid on Friday 22nd May instead.

Our Partners

Derbyshire County Council Chesterfield Borough Council North East Derbyshire District Council Rykneld Homes Derbyshire Community Foundation Derby City Primary Care Trust

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