New Telephone System

We will be installing our new telephone system today which will make it easier for you to contact us. We will still be paying share withdrawals and top up loans. However, it could be as late as 5 pm when you receive your payment.

Thank you for your support and patience.

We can take payment over the phone

Our office is still closed and we can't take cash payment at the moment. However, you can easily make a payment over the phone. Just ring our office line 01246 278833 to make a payment.

Top Up Loans and Saving Withdrawals Today

Today we will still be paying share withdrawals and top up loans. It will take longer than normal and could be late in the day when it is paid. It may be as late as 4pm when you get an email for your top up.

Could you please try not to call to ask when your payment will be done?

Thank you for your patience and support.

Your Monday Child Benefit Payment

Since Monday 25th May is a bank holiday, your child benefit will be paid on Friday 22nd May instead.

Your Tuesday Child Benefit Payment

We will still be paying child benefit payments as normal. It will take longer due to working from home.

Please do not call asking what time your payment will go into your account as you will block the only line we have. You can also leave a message on Facebook or call our emergency number 07594219964.

All the team appreciate your patience and thank you for your support.

We're experiencing system problems

Unfortunately, we're experiencing technical problems and our system is down today (14.05.2020). We're trying to fix this as fast as we can. Hopefully, it won't take long.

As soon as the system is back and running, we will make today's payments. This means your payment may be much later than usual.

Also, if you are expecting a top up email from us today, you may not receive it until tomorrow.

We're working to resolve this issue as fast as we can. And we will send your payments as soon as possible. Therefore, can we please please request our members not to phone us asking where the payment is as this will block the only one line we have and delay us even further?

Thank you so much for your support and patience.

Our Office line is down this morning (14.05.2020)

Our office phone line is currently down because our service provider is experiencing technical issues. If you need to contact us urgently, please call our emergency number 07594219964 or send a message through Facebook. We will get back to you as soon as possible.

We apologise for any inconvenience this may cause.

Your Tuesday Child Benefit Payment 12.05.2020

We will still be paying child benefit payments as normal. It will take longer due to working from home.

Please do not call asking what time your payment will go into your account as you will block the only line we have. You can also leave a message on Facebook or call our emergency number 07594219964.

All the team appreciate your patience and thank you for your support.

Your Monday Child Benefit Payment 11.05.2020

We will be paying Child Benefit payments as normal, however it may be later once again due to us working from home and the time it takes the banks to process the transactions.

Could you please try not call to ask when your payment will be in your bank? We need to leave the line free for someone who needs to book an appointment or make a withdrawal.

If the line is busy all the time, you can call our emergency number 07594219964 or leave a message on our Facebook page https://www.facebook.com/CNEDCU/ and we will call you back asap.

Could we please ask for your patience with this matter? Thank you.

Our Office line is down temporarily

Our office phone line is currently down because our service provider is experiencing technical issues. If you need to contact us urgently, please call our emergency number 07594219964 or send a message through Facebook. We will get back to you as soon as possible.

We apologise for any inconvenience this may cause.

Our Partners

Derbyshire County Council Chesterfield Borough Council North East Derbyshire District Council Rykneld Homes Derbyshire Community Foundation Derby City Primary Care Trust

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