MEMBER NOTICE
As from Monday 24th January 2022 any member wishing to change their bank account we hold on file for them must provide proof of new bank details. This proof must clearly state account name, sort code and account number. Proofs can be a bank statement of photo of your card, these can be emailed to one of our team. Once we have received the proof details will be change. Any payments to the new account will take up to 48 hrs.
As from Monday 24th January 2022 any member wishing to change their bank account we hold on file for them must provide proof of new bank details. This proof must clearly state account name, sort code and account number. Proofs can be a bank statement of photo of your card, these can be emailed to one of our team. Once we have received the proof details will be change. Any payments to the new account will take up to 48 hrs.
Due to the ongoing issues caused by staff illness, all share withdrawals that were requested on our App by 11am yesterday 6/1/22, will be paid by close of banking today.
If your request was made after that it will be paid on Tuesday, by close of banking.
It will still remain difficult to get through on our phones lines today and we apologize for this.
If you have a query please message through Facebook or email and we will get back to you asap.
Alternatively you can leave us a voicemail which will eventually be picked up and you will be contacted back however this will take longer than usual.
Thank you for your patience in these challenging times.
If your request was made after that it will be paid on Tuesday, by close of banking.
It will still remain difficult to get through on our phones lines today and we apologize for this.
If you have a query please message through Facebook or email and we will get back to you asap.
Alternatively you can leave us a voicemail which will eventually be picked up and you will be contacted back however this will take longer than usual.
Thank you for your patience in these challenging times.
Due to staff illness it will still remain difficult to get through on our phones lines again today we apologize for this. If you have a query please message through Facebook or email and we will get back to you asap. Alternatively you can leave us a voicemail and these will be pick up and you will be contacted back. Thank you for your patience in these challenging times.
Due to staff illness and home working it will be extremely difficult to get through to us by telephone. If you could please leave a message on Facebook or make your request via our App, we will deal with your request as soon as possible.
Alternatively if you still do need to call us and can't get through, please leave a message and we will get back to you as soon as possible.
If you are expecting a child benefit payment today, this issue shouldn't affect your payment.
Thank you for your understanding and patience
Alternatively if you still do need to call us and can't get through, please leave a message and we will get back to you as soon as possible.
If you are expecting a child benefit payment today, this issue shouldn't affect your payment.
Thank you for your understanding and patience
The winner of our Christmas draw top prize of a £100 Tesco voucher was won by Rebecca Wheatcroft (pictured below). All other prizes have now been claimed, we hope all our winners enjoy their prizes! Thank you to every member that took the time to enter the draw and give us their feedback.
🎄Merry Christmas to all our members 🎄
🎄Merry Christmas to all our members 🎄
🎄 Christmas Payments 🎄
If you are due a payment on Monday 27th or Tuesday 28th December you will receive the payment on Friday 24th December.
Payments that are due on Monday 3rd January will be made on Friday 31st December.
If you are due a payment on Monday 27th or Tuesday 28th December you will receive the payment on Friday 24th December.
Payments that are due on Monday 3rd January will be made on Friday 31st December.